However, since last week, my brakes began grinding. The sway bar thing is covered by my warranty, and not pressing, so I'm not too worried about that. I got my oil changed last week at Midas and they gave me the bad news that I needed new brakes and a new Sway bar. For an earlier appointment, customers have to call the store.Like the title says. Appointments made online must be at least four business days in the future. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.Īfter selecting the location they would like to visit, interested customers can book an appointment online. They offer limited lifetime guarantees on many other services/products. Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. It allows them to keep track of their service history, get special coupons and/or book an appointment. A local employee will call the customer within a few hours.Ĭustomers can create a MyMidas account. Interested consumers can visit Midas’ website to request an estimate from their local Midas location. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas was founded in 1956 and is headquartered in Illinois. End result, I trusted the Midas name, my car is not fixed and I'm out $1811.73. Based on this information, I paid for a front converter when the rear converter was bad. I then asked if both converters could be bad with this code and he responded "No, there would be a different code". They also would need to check O2 sensor and other codes to be sure. When I reached out to another Midas shop and inquired about the P0420 code, they communicated that it meant that one of the converters was most likely bad. When I asked why wasn't this found during the initial diagnosis I was told if not satisfied, I should take my car to another shop - Major Customer Service failure. Two additional trips back to Midas with the same code, I was told they now needed to replace the rear converter for an additional $1200.00. Management communicated to return to shop, because they must have forgot to reset code. On my way home after the repair, the same code appeared. I brought my car in with a P0420 and was told it was definitely 100% the front catalytic Converter. This team under the Midas name do not stand by work and will not make things right when they make mistakes. Major mistake taking my car to Midas Houston 3607 Westheimer Road - Service Manager - ** and Store Manager - **. I tried to call corporate and the phone rang and rang and rang for 37 minutes! Corporate is as useless as their stores! They will NEVER get any of my business EVER again. I know the law says "Caveat Emptor", Buyer Beware. I had just received a $1400.00 stimulus check from Uncle Slow Joe Biden and Chris was determined to get it all, plus some. There he finds my valve caps.īefore I drove away, he had a bill accumulated to $1500.00+ I had to pay. He fumbles for a minute, then looks in the container with the soapy solution they apply on the bead to help the tire seal on the rim once inflated. My USAF logo valve caps are now missing so I asked him what happened. He ends up mounting my new tires and I am out there watching him in the shop. I asked him what it would cost to fix that and he quotes me $550.00!!! I told him to get his tap and die out to fix the one he broke. Later on he calls me back out into the shop to show me he had broken a lug on the right front axle. What I found out later was that he spray painted my originals with silver paint and put them on my car as though they were new. I went ahead and agreed to have him put new calipers on the front. He whined like a child and said, "I can't"! At this point, I should have told him to allow me to use the tool to compress the plungers but I didn't. I told him to find a way to make them work and put them back on my car. The ** uses the tool incorrectly and cannot compress the plungers.
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